The basis of each customer relationship with Secure Identity Systems® ("Secure Identity", "we", "our", or "us") is built on trust. You ("Users", "Members", or "Customers") have chosen to do business with Secure Identity, and we guard that relationship with great care, beginning with the information you have chosen to share with us. You or Your refers to you as a Member or User of our Site or Services.
We will only share your nonpublic personal information with others, as defined below.
IF YOU DO NOT AGREE TO THE PRACTICES AS DESCRIBED HEREIN, DO NOT USE OUR SITE,APP OR SERVICES.
We may modify our policy from time to time and will post those modifications of our Sites and Services here. Each time you use the site, the latest version of the policy will be displayed and will apply.
You need not enroll or register with Secure Identity just to visit and view our sites. We collect information from you from a variety of sources including directly from you to us, during your enrollment of our Services, by downloading the App, or from an authorized third party. We may also collect information when you call us, send us emails, and other applications or forms. In each of these circumstances, we will collect information only with your full knowledge and consent. We do not share your nonpublic personal information with third parties, except third parties that are performing services for us. We require these third-party service providers to agree to use your nonpublic personal information only for the purpose of performing those services with or for us. We may collect Personal Information from applications, enrollment forms, in reimbursement expense processing, or in your other interactions with us. We may also collect Personal Information from credit reporting agencies and other third parties in connection with the sale of our products to you.
We may collect information about you from a variety of sources, including information we gather from you directly when you register or enroll (or are enrolled by an authorized third party), use our Services, or view our Site, App, or our online advertisements. We may also gather information from other sources as described below.
Below are kinds of information that we may collect from you.
*Technical data can include, but are not limited to the Electronic Serial Number (“ESN”), Mobile Equipment Identifier (“MEID”) or International Mobile Equipment Identity (“IMEI”) data; telephony data relating to Your network of choice, subscriber identity module (“SIM”) operator name, SIM country; Your device serial number; Your carrier name; Your operating system (“OS”) version; device model; performance and data usage, Central Processing Unit (“CPU”) and memory consumption; other usage logs; battery status and battery usage patterns and power consumptions; lists of other installed applications; listing of types (i.e. Gmail, Yahoo, etc.) of other e-mail accounts configured to Your device; device information related to Your choice of settings for Your device such as Wi-Fi, Global Positioning System (“GPS”) settings, Bluetooth setting; mobile device settings; screen brightness and roaming data; the names of email accounts configured to Your device; and other technical information Secure Identity may need to perform the Services.
We gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine the information we have automatically collected from you with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality, to develop new products and services, and to customize content and advertising to you.
The following are some examples of information we may collect with Cookies, log files, Web Beacons, GIFs, pixel tags, server logs, customer relationship management ("CRM") tools or other technologies that gather information automatically when you visit our Site or view online advertisements:
In connection with the Site, for example during the enrollment process or upon log into your member portal, information about your computer, such as the device id and other accompanying technical attributes and characteristics, may be accessed, retained and used by us or our service provider to confirm device identification, verify your identity, and to authenticate your account.
We may obtain information about you from third party sources, such as the companies we work with to provide service to you (i.e., our service partners), affiliates, and other companies that we acquire or merge with, data aggregators or public databases. Here are examples of this kind of Third Party Information:
Collection of name, email, address, social security number, and date of birth are all required to obtain the records to monitor your identity. We collect this information, either directly from you online and offline, as well as other sources, such as from a third-party partner and/or affiliate to enroll you as a Customer, to monitor your identity with credit sources, non-credit sources, and the social security administration. This information is required to verify your identity, charge you the agreed fees for our services, if applicable, and to fulfill our obligation to provide those services, such as identification verification companies, consumer reporting agencies, payment validation companies, or law enforcement agencies. While it is Your choice whether to provide the requested information or not, we cannot provide certain Services You request if You do not provide required Personal information.
*Sharing of these items can be limited by you. Please contact customer service for inquiries.
We may disclose nonpublic personal information about you directly to a third party on your behalf in order to process or perform Services for you. To perform these services effectively, we must disclose your nonpublic personal information. The following would be examples of third parties or service providers we would need to share information with:
We prohibit these third parties by contract from using your personally identifiable information for any purpose other than to complete the delivery and performance of our Services.
Your mobile device may contain third-party software and/or third-party applications which collect and transmit personal identifiable information or other technical Data. Secure Identity is not responsible for any personal identifiable information or other information which may be stored or transmitted by any such third-party software. Secure Identity is not responsible for any personal identifiable information or other information that You display publicly or that becomes publicly known as a result of Your actions.
Secure Identity Systems uses physical, electronic, and managerial procedures to safeguard the confidentiality and security of the information you provide us. However, by using the Service(s) you understand and agree that perfect security of information does not exist and understand that there is a certain amount of risk in providing and receiving services over the Internet. You agree to use your Personal Information in a sensible way and you will avoid irresponsibly disclosing information, such as your Social Security number, to those that could improperly use or disclose it. We do not disclose your nonpublic personal information except as described in this privacy notice. We limit access to your nonpublic personal information to individuals who are performing a business service directly related to you. We encrypt nonpublic personal information stored electronically. Any data we transmit over a private network will be sent via secure, encrypted channels.
EU General Data Protection Regulation (GDPR) has provided the below rights, as of May 25, 2018, to the EU residents or those who are in the European Economic Area (EEA):
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
EU residents or those who are in the (EEA) can exercise these rights by raising a request directly at email@example.com. Requests will be responded to within 30 days.
Our Sites may contain links to social media features, such as Facebook and LinkedIn. These features may collect your IP address and enable cookies.
Secure Identity places customer testimonials on our website. This will only be done after asking permission from the customer providing the testimonial. It may be removed at any time at the request of the customer.
You may receive marketing materials from us or our affiliates and partners. You have choices on communication you wish to receive from us. If you elect not to receive marketing and informational material from us we will honor your request, but we will continue to communicate with you as needed to provide the Services as necessary.
You will always have access to the information we have about you. If you would like to review your nonpublic personal information that Secure Identity may have, please contact our Resolution Department at 1.877.304.3349 or email us at firstname.lastname@example.org. If you need to make changes to your nonpublic personal information, you may do so by logging into your account on our website or by calling the number previous listed. If you are not a member and want to know what Personal Information we have about you, you need to contact us in writing by postal mail with this request at the address set out in the “Contact Us” paragraph below. We will respond to your inquiry within thirty (30) business days. If you cancel your Services, we may retain your information in accordance with this section. We will retain your information as follows:
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information to third parties for the third parties' direct marketing purposes. We may share your Personal Information with our affiliates for direct marketing, but we do not sell it to or share it with unaffiliated third parties. You may request a list of our affiliates by contacting us at Secure Identity, Attn.: Operations, 2702 Greystone Rd. Nashville, TN 37204. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. Please allow up to thirty (30) days for a response.
Secure Identity communicates these privacy guidelines to all of our employees and agents. Our privacy statement is subject to change at any time. We encourage you to review our statement regularly for changes. If you have any questions about this policy, please email us at email@example.com or postal mail at:
Secure Identity Systems, LLC
Attn: Privacy Department
2702 Greystone Road
Nashville, TN 37204